75 percent of the respondents in a recent survey  conducted for Red Hat said that being able to move OpenStack workloads to different providers or platforms was important (ranked 4 or 5 out of 5)–and a mere 5 percent said that this question was of least importance. This was just one of the answers that highlighted a general desire to avoid proprietary solutions and lock-in.
For example, a minority (47 percent) said that differentiated vendor-specific management and other tooling was important while a full 75 percent said that support for complementary open source cloud management, operating system, and development tools was. With respect to management specifically, only 22 percent plan to use vendor-specific tools to manage their OpenStack environments. By contrast, a majority (51 percent) plan to use the tools built into OpenStack–in many cases complemented by open source configuration management (31 percent) and cloud management platforms (21 percent). It’s worth noting though that 42 percent of those asked about OpenStack management tools said that they were unsure/undecided, indicating that there’s still a lot of learning to go on with respect to cloud implementations in general.
This last point was reinforced by the fact that 68 percent said that the availability of training and services from the vendor to on-ramp their OpenStack project was important. (Red Hat offers a Certified System Administrator in Red Hat OpenStack certification as well as a variety of solutions to build clouds through eNovance by Red Hat.) 45 percent also cited lack of internal IT skills as a barrier to adopting OpenStack. Other aspects of commercial support were valued as well. For example, 60 percent said that hardware and software certifications are important and a full 82 percent said that production-level technical support was.